Morteza Moalagh; Gholamreza Shahriari; Ahad Zare Ravasan
Volume 1, Issue 4 , September 2014, , Pages 88-111
Abstract
ر The concept of organizational culture is one of the most important organizationalbehavior theories which is also being considered as one of the key critical successfactors of ERP implementation projects. However, this concept is somehowoverlooked in academic research. Hence, the paper tries to articulate ...
Read More
ر The concept of organizational culture is one of the most important organizationalbehavior theories which is also being considered as one of the key critical successfactors of ERP implementation projects. However, this concept is somehowoverlooked in academic research. Hence, the paper tries to articulate therelationship between the two concepts. The study has been implemented in a fieldstudy manner within Iranian companies which have implemented a reputableinternational ERP and had at least nine months of system life. The questionnairetool has also been applied for data gathering in eight real cases. ConfirmatoryFactor Analysis (CFA) using Lisrel and multiple regression method using SPSShave been exploited for data analysis which as a result, all of the five researchhypotheses are statistically supported. In addition, it is implied that thecooperation culture in organizations has the most significant relationship withERP implementation success followed by risk tolerance culture in the second rank.Regarding research results, it seems necessary that it is crucial for managers toimprove their ERP system success level through improving their organizationalculture and plan some actins for this done.
Mohammad Mehrabioun Mohammadi; Gholamreza Shahriari; Ahad Zare Ravasan
Volume 2, Issue 5 , June 2004, , Pages 41-71
Abstract
Nowadays, many organizations took Information Technology Infrastructure Library (ITIL) best practices in the field of IT service management to improve their service management related processes. Although, many organizations adopted ITIL, not all ITIL implementations are successful. With this in ...
Read More
Nowadays, many organizations took Information Technology Infrastructure Library (ITIL) best practices in the field of IT service management to improve their service management related processes. Although, many organizations adopted ITIL, not all ITIL implementations are successful. With this in mind, this paper seeks to identify critical success factors (CSFs) that impact on successful implementation of ITIL V3 in organizations based on a mixed approach. So, at first, with the semi structured interviews and literature reviews, 22 success factors were identified. After that a questionnaire developed and sent to domain experts. Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) have been used for data analysis, which finally classified critical success factors in five groups named as “organizational”, “human”, “project management”, “managerial” and “process centric”. The results of this study have provided a very useful reference for scholars and managers to identify the relevant issues of ITIL projects in Iran
